I recently discovered an unbelievable policy that the Pennsylvania LCB (Liquor Control Board) stores offer to their customers. The unwritten policy is to replace any unopened bottle of liquor or wine that a customer breaks as long as they return it with proof that the bottle was sealed when it was broken. I would have to admit that returning a bag full of shattered glass to a store for a replacement when it was my fault strikes me as strange but rules are rules. Imagine walking in with what is left of a bottle of $7000 1992 Screaming Eagle Cabernet and asking for another one for free. It is worth a try and Good Luck.
- ‘Break it, replace it’ policy costly for LCB (triblive.com)
- 3 On Your Side: Pennsylvania Giving Away Free Booze At Your Expense? (philadelphia.cbslocal.com)